To most people, renting a car is a necessity of travel that doesn’t warrant anymore thought than getting the best deal. But, when you look at the process from the rental car company’s perspective, a lot goes into giving a customer the best possible experience. Careel Shillingford and her amazing staff at St. Croix’s Budget Rent A Car have been doing just that for a combined total of 100+ years, and it shows every step of the way. Come behind the scenes with us at Budget and see just how much work goes into getting the vehicles processed and ready so that the rental process is easy for you.
First, a little introduction and history…Budget has been an independent franchisee on St. Croix in 1977. Careel has been working for Budget since it was started as a customer service desk operating out of the King Christian Hotel, with the vehicles stored offsite at Armstrong Ford. She now manages the company, which has grown to two pick-up locations, one at the airport and one near the seaplane terminal in Christiansted, as well as the main offices and rental car return compound at the Henry E. Rohlsen Airport. If you have rented from Budget St. Croix, you know what a great experience it is. That’s because Careel instills in her employees the motto: “It’s not about the car, it’s about the customer service.” These are obviously words to live by at Budget because the employees are all friendly, and the ladies that work in the office are trained in many areas of the administrative and customer service aspects of the rental process – from taking reservations to welcoming customers at the airport counter.
Now, let’s go behind the scenes of processing a rental vehicle at Budget:
Thank you to Careel and her staff, including Christa, Althea, Claire, Jose and Sharon, for giving GoToStCroix.com a behind the scenes peek at Budget Rent A Car. Keep an eye out for more ‘Behind the Scenes’ to come in our blog!
-Jennie Ogden, Editor